This Privacy Policy governs the manner in which Agent Best Practice Pty Limited (“ABP”) collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://agentbestpractice.com.au website (“Site”). This privacy policy applies to the Site and all products and services offered by ABP.
We have adopted the Australian Privacy Principles (“APPs”) contained in the Privacy Act 1988 (Privacy Act). The APP’s govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the APP may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect may include: names, birth dates, residential and postal addresses, email, phone numbers, financial information, Government identifiers (e.g. Tax File Number, ABN, Business names).
This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.agentbestpractice.com.au, from cookies and from third parties. We do not guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. This includes purposes that are necessary or related to providing services to you, purposes you would reasonably expect, any purposes required or authorised by law, or those you have expressly authorised. This may include disclosure to organisations that provide us with support services, and professional advice. The collection will be fair, lawful and not intrusive. The nature of this information will vary according to your relationship with the firm and the work we are performing.
We will not collect sensitive information unless you have consented, it is required by law, or in other special specified circumstances, for example, relating to health services provision and individual or public health or safety.
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
How we use your data:
We may collect and use Users personal information for the following purposes:
- For Customer service:
The information you provide helps us respond to your customer service requests and support needs more efficiently.
- Education:
We may email you educational material on how to better use our products
- To personalize User experience:
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site:
We may use feedback you provide to improve our products and services.
- Newsletter:
To send Users information they agreed or opted in to receive about topics we think will be of interest to them.
- Sales Orders:
We may use the email address to send User information and updates pertaining to their order include invoices and other notifications.
Third party websites and services
We may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the website. The providers of such services have access to certain personal data provided by Users of this website and may be in various locations throughout the world. Any data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any data that is processed by third parties will be processed within the terms of this Privacy Policy. Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties.
We may record your IP address and details of your access to our sites, we may place cookies on your computer to enable your web browser to search and find us efficiently. We use cookies to monitor the traffic to the various pages on our website, for statistical and website improvement purposes only. This information is anonymous and will not enable you to be identified. You are able to disable cookies and applets via your computer’s web browser, however, this may restrict access to some webpages and services within our website.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:
- For the primary purpose for which it was obtained.
- For a secondary purpose that is directly related to the primary purpose.
- With your consent; or where required or authorised by law.
Collection of any sensitive information will be done in accordance with the APPs and the Act.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including, third parties where you consent to the use or disclosure; and where required or authorised by law.
We will never sell your personal information.
Security of Personal Information.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
We will provide personal information to third parties where we are required to by law, where it is reasonable for us to do as part of providing services to you, where our advisors request it or where you have expressly asked us to do so.
Access to your Personal Information
You may access the Personal Information we hold about you to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal information. To protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Complaints
Should you have any complaints about our treatment of your personal information please contact us in writing or by calling our office during business hours. We will treat any complaint about a breach of privacy legislation or any relevant registered code seriously, and will investigate any breach of which we become aware – including how it occurred and how best to prevent such a breach occurring again.
If you believe that we have not adequately addressed your complaint, you may complain to the Office of the Australian Information Commissioner.
Commonwealth Government identifiers
We will not use Commonwealth government identifiers (Identifiers) as an identifier of individuals. Identifiers will only be used or disclosed in the circumstances permitted by the Act.
Transborder data flows
There may be occasions when personal information is transferred outside Australia within our global network. Generally, this will occur in the provision of services to you and the transfer of this information outside of Australia will have been disclosed to, and authorised by you. When transferring personal information outside Australia within our global network, or otherwise we will comply with the requirements of the Act that relate to transborder data flows. When the international transfer of personal information is to countries whose privacy laws may be considered not to provide the same level of protection as Australia, our commitments to safeguard your privacy will not change and remains subject to existing obligations and this Policy.
Changes to this privacy policy
ABP has the discretion to update this privacy policy at any time to ensure that it is in line with best practice and remains current with any legislative requirements. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Our commitment to your personal information will be governed by the most recent and up-to-date policy in place.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at: support@agentbestpractice.com.au